Firmware updates are released periodically to help improve connection speed, connection reliability, motor controls, and Auto-Lock.
Firmware updates will begin automatically when the lock owner connects to their lock. You will still be able to operate your lock via the app during the update. Firmware updates can take anywhere from 5-15 minutes. Be sure to keep your phone near your lock, with the Yale app open throughout the whole update.
How to Update Your Lock's Firmware
Yale Smart Lock firmware update will notify you and begin automatically.
Wait for the update to install updates 2 of 2. The update could take up to 15 minutes. To ensure a speedy update make sure your phone is connected to your local WiFi network.
Once your lock has completed "Update 2 of 2" you will see a "Updating Lock Firmware" screen. It will then continue the update and begin the last part "Update 1 of 1".
Almost done! Please wait while the last part of the firmware update completes "Update 1 of 1".
Once complete, you will get a notification letting you know that the lock update was successful.
How do I know if my firmware update was complete?
You can check the firmware version on the app under Lock Settings. Tap the Menu Icon and navigate to Settings. Select your lock and navigate to Firmware Version, where you'll be able to view your firmware version.
What does the firmware update do?
The new firmware update will help improve connection speed, connection reliability, motor controls, and Auto-Lock.
How long will the update take?
The firmware update should last 5-15 minutes depending on your WiFi connection. For a speedier update please be sure your phone is connected to your home/local WiFi network.
Can I postpone the firmware update for later?
There is no option to postpone the update, but if you do not stay by your door, the update will not complete at that time. Each time you connect to your lock it will prompt you to complete the update. Firmware updates are very important. We recommend completing it as soon as you can.
Can I operate my lock during the update?
Yes, you can still operate your lock manually or via the app during the update without any interference.
Does my phone need to be near my lock during the entire update?
Yes, your phone should be near your lock to complete the update.
Does the Yale app need to be open during the entire update?
Yes, your Yale app will need to be open to complete the update. The app will keep your phone awake during the update process.
Will the update continue if I have the app running in the background while I do other things like check my email or operate another app?
No. The progress will be saved, but you will need to keep your Yale App open in order to complete the update.
Oops! I closed out of the app before the update was complete.
That's ok. Next time you connect to your lock it will begin the update automatically.
What if my phone goes to sleep, will it complete the update?
The update will continue, even if your lock is set to lock at a certain time.
I have multiple locks, is there a way I can update them all at once?
No, the firmware update will need to be completed for each individual lock.
I have an Yale Connect as well, is that affected?
No, the Yale Connect is not affected and will resume normal use after the update is complete.
Are my guests going to have to go through this update?
No. The firmware update is a one time update and will only be prompted from an Owners account.
Will my guests still be able to operate the lock if I have not updated the firmware?
Yes. Your guests will still be able to operate the lock, even if the firmware has not been updated.