Frequently Asked Questions

Can I install my own Yale Digital Door Lock?

Yale locks have been specially designed for ease of installation so that the average do-it-yourselfer can approach lock installation with ease.

We allow DIY installation for Digital Latch Locks as this is just a plug and play model that even an average home buddy can change on his/her own. Just make sure to request for a post-installation check up for FREE as this will ensure that your DIY installation is correct.

For other Digital Lock Models, we strongly suggest to request for an authorized Yale technical personnel for a minimal fee to ensure proper installation.

How do I determine the handing of a door?

The handing of a door is always determined by facing the exterior of a door.

  • If the hinge is on the left side of the door, the door is left handed (LH).
  • If the hinge is on the right side of the door, the door is right handed (RH).

When ordering a handed product, specify LH or RH. Not all products are handed; only specify handing when required.

 

How long is my warranty?

Mechanical products should be covered by the store's general warranty coverage. Just bring the defective item back to the store complete with all the parts & accessories, packaging and official receipt.

Digital products are provided with one year warranty coverage from the time the unit was installed by our authorized service and installation representative. Please see warranty card for more details.

Yale will not be held liable for any other losses incurred by you arising from your product failing whether such losses are direct or indirect or consequential.

This guarantee is only applicable to installations at residential premises in the Philippines and is not transferable.

What can I use to clean my Yale lock?

Do not use solvents or abrasive cleaners on any components as this will destroy the protective clearcoat finish and void the guarantee.
 
Please use a water dampened, soft cloth to remove fingerprints.

A mild soap solution applied with a soft cloth will remove oil or accumulated dirt build-up.

Note: Avoid products that state on the label that they remove tarnish and rust or that they contain acids or caustic agents.

What do I need to make a claim?

Please keep your guarantee and proof of purchase safe. Proof of purchase must be submitted when making a claim under this guarantee and all claims must be submitted within two months of you discovering the fault of your Yale product.

Please send your product together with proof of purchase to Customer Services, Yale UK, School Street, Willenhall, West Midlands. WV13 3PW.

What tools will I need to install a Yale lock?

Most locks require only a Phillips head screwdriver for installation.

A handleset will require a drill and drill bit in addition to the screwdriver.

Please refer to the Installation Sheet supplied with the lockset to make sure you have all the necessary tools.